OpenAI and Ex-Shopify Product Lead Reveals How He Builds AI Products | Miqdad Jaffer

My guest today is Miqdad Jaffer, ex-head of AI products at
Shopify. Miqdad leads enterprise products at OpenAI and was
previously Head of AI Products at Shopify. He also teaches
Maven’s #1 AI PM course on building AI products inside companies.
Miqdad and I spoke about:


-- Why traditional product development doesn't work for AI


- How to build product principles early to manage AI's infinite
edge-case problem


- The unconventional ways that Shopify "gets shit done" and ships
products fast Timestamps: (00:00) Why building AI products is
different (02:10) How Shopify's AI efforts got started (04:48)
"Get shit done" product review process (08:13) Building AI
products with customers (09:03) How to prioritize AI use cases
(11:35) Setting goals for AI products (16:46) The AI tech stack
explained (18:25) Protecting user data and privacy (19:49) Prompt
engineering and evaluation (23:25) Is it worth training users to
submit better prompts? (25:01) Managing AI hallucinations (26:55)
Shopify's AI vision (28:41) Principles for building AI products
(30:43) Shopify's craft and no meeting culture Where to find
Miqdad: LinkedIn: https://www.linkedin.com/in/miqdadjaffer/ AI PM
course:
https://maven.com/product-faculty/ai-product-management-certification
Get the takeaways:
https://creatoreconomy.so/p/how-shopify-built-generative-ai
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