Trust Falls — with Rachel Botsman

We are in the middle of a global trust crisis. Neighbors are
strangers and local news sources are becoming scarcer;
institutions that used to symbolize prestige, honor and a sense
of societal security are ridiculed for being antiquated and out
of touch. To replace the void, we turn to sharing economy
companies and social media, which come up short, or worse. Our
guest on this episode, academic and business advisor Rachel
Botsman, guides us through how we got here, and how to recover.
Botsman is the Trust Fellow at Oxford University, and the author
of two books, including “Who Can You Trust?” The intangibility of
trust makes it difficult to pin down, she explains, and she
speaks directly to technology leaders about fostering communities
and creating products the public is willing to put faith in. “The
efficiency of technology is the enemy of trust,” she says.