S1E12 10L Customer Service

3H2 Humans
Mastermind Symposium of Infinite Possibility
February 12, 2016
S1E12   10L Customer Service
LC Fight For Community Well-Being


Listener Challenge #12
Fight for community well-being. Go for a walk around the
neighborhood at various times of day, and days of the week.
Identify potential areas of improvement. For example, high color
temperature streetlights, over filled trash cans and other small
yet significant issues which effect the community. Write to city
council and local government if needed. Take action, fight for
community health, happiness and humble perspective.  Be
heard, offer a solution to a hindrance which is noticed.


 


10L Customer Service
 Communicate Through Email  One Touch Communication
When Possible  Answer Each Question Asked  Express
Empathy and Compassion Toward Customer Needs  Include Customer
in The Process  Be Professional. Remove Pish Posh Words,
Assumptions and Emotions Explore Definitions and Duties of Morals,
Ethics and Legality Minimize Chit Chat and Fluff  Organize
Information  Escalate An Issue Before Emotions Rise

 


Five Podcasts – Mixed
 Heart Wisdom – Jack Kornfield  Good Job Brain! –
Karen, Dana, Chris, Colin  Fearless and Healthy – Ian Ryan
Cord Cutters – Elias, Luke  You Are Not So Smart – David
McRaney

 


Five Books – Unique Thought Seeds
 Quantum Doctor – Amit Goswami  Science Set Free –
Rupert Sheldrake  Saving Bernice – Jody Raphael  Kokology
– Nagao and Saito  Essential Scratch and Sniff Guide to
Becoming a Wine Expert – Richard Betts