S2E7 RB 10L Customer Service

December 1, 2016
S2E7 RB 10L Customer Service
(Re-broadcast of S1E12)


*3H2 Humans Grand Opening Celebration!*December 10, 2016*Aunties
Bookstore*6pm*Join the Fun*


Fight for Community Well-Being


Listener Challenge #21


Fight for community well-being. Go for a walk around the
neighborhood at various times of day, and days of the week.
Identify potential areas of improvement. For example, high color
temperature streetlights, over filled trash cans and other small
yet significant issues which effect the community. Write to city
council and local government if needed. Take action, fight for
community health, happiness and a humble perspective.  Be
heard, offer a solution to a hindrance which is noticed.
 Allow many to join as one!


 


10L Customer Service
Communicate Through Email One Touch Communication When Possible
Answer Each Question Asked Express Empathy and Compassion Toward
Customer Needs Include Customer in The Process Be Professional.
Remove Pish Posh Words, Assumptions and Emotions Explore
Definitions and Duties of Morals, Ethics and Legality Minimize Chit
Chat and Fluff Organize Information Escalate an Issue Before
Emotions Rise

 


Five Podcasts – Mixed
Heart Wisdom – Jack Kornfield Good Job Brain! – Karen, Dana,
Chris, Colin Fearless and Healthy – Ian Ryan Cord Cutters – Elias,
Luke You Are Not So Smart – David McRaney

 


Five Books
The Quantum Doctor – Amit Goswami Science Set Free – Rupert
Sheldrake Saving Bernice – Jody Raphael Kokology – Isamu Saito,
Tadahiko Nagao The Essential Scratch and Sniff Guide to Becoming a
Wine Expert – Richard K. Betts