Why Open Offices Aren’t Working — and How to Fix Them

Ethan Bernstein, associate professor at Harvard Business School,
studied how coworkers interacted before and after their company
moved to an open office plan. The research shows why open
workspaces often fail to foster the collaboration they’re designed
for. Workers get good at shutting others out and their interactions
can even decline. Bernstein explains how companies can conduct
experiments to learn how to achieve the productive interactions
they want. With Ben Waber of Humanyze, Bernstein wrote the HBR
article "The Truth About Open Offices."