How One CEO Successfully Led a Digital Transformation

Nancy McKinstry, CEO of Wolters Kluwer, has successfully shifted
her company’s business to digital products over 15 years. The Dutch
multinational started in the 1830s as a publishing house and now
earns more than 90% of its revenue from digital. McKinstry explains
how her firm kept investing in product innovation – and how she
learned to be patient as consumers slowly adopted new products and
services. She also credits the role of increased diversity in her
organization. McKinstry is the top woman in HBR’s 2019 list of the
world’s best-performing chief executives.