Defining Radical Candor – and How to Do It

Kim Scott, a cofounder of the executive coaching firm Radical
Candor, says that too many managers give meaningless positive
feedback, while many others are highly critical without showing any
understanding. Scott, who previously worked at Google and has
consulted for Twitter and Dropbox, says leaders should learn to
give honest feedback in the moment, while also developing a
relationship that shows how the hard feedback is coming from a
place of caring. She explains the steps managers can take to
challenge more directly while also communicating empathy. Scott is
the author of the book "Radical Candor: Be a Kick-Ass Boss Without
Losing Your Humanity."