Great Leaders Use Tough Love to Improve Performance

Frances Frei, professor at Harvard Business School, says that
trust, empathy - and even a bit of tough love - are all essential
ingredients to strong leadership in today's world. Successful
managers focus on the effect they have on others, not themselves.
They also define a strategy and create a culture that drives
employee behavior in their absence. Frei is the coauthor, along
with Anne Morriss, of the book "Unleashed: The Unapologetic
Leader’s Guide to Empowering Everyone Around You" as well as the
HBR article “Begin with Trust.”