Why Leaders Should Rethink Their Decision-Making Process

Many people believe that leaders instinctively make the best
decisions based on past experience, almost like muscle memory. But
Carol Kauffman, assistant professor at Harvard Medical School and
the founder of the Institute of Coaching, says falling back on
automatic patterns of behavior is often wrong—especially in a
crisis or high-stakes choices. Instead, she explains a framework of
stepping back, evaluating options, and choosing the tactics that
work best in each situation. Kauffman is a coauthor, along with
View Advisors founder David Noble, of the HBR article "The Power of
Options" and the book Real-Time Leadership: Find Your Winning Moves
When the Stakes Are High.