How Generative AI Changes Productivity

How Generative AI Changes Everything is a special series
from HBR IdeaCast. Each week, HBR editor in chief Adi Ignatius
and HBR editor Amy Bernstein host conversations with experts and
business leaders about the impact of generative AI on productivity,
creativity and innovation, organizational culture, and strategy.
The episodes publish in the IdeaCast feed each Thursday in May,
after the regular Tuesday episode. Generative artificial
intelligence is grabbing headlines with the widespread public
excitement over tools like ChatGPT. And early academic research
shows significant productivity gains in written communications,
customer service, market research, computer coding, and
professional analysis such as legal work. Meanwhile, the technology
is rapidly evolving and getting better the more people use it. As a
leader, it’s hard to stay ahead of the developments. In this
episode, How Generative AI Changes Productivity, Amy Bernstein
speaks with Karim Lakhani, a professor at Harvard Business School
and a coauthor of the book Competing in the Age of AI: Strategy and
Leadership When Algorithms and Networks Run the World. They discuss
initial productivity gains for individuals from the technology, how
that will scale across a workforce, and the pressing challenges
facing organizational leaders.