Leading a Workforce Empowered by New AI Tools

New AI technology enables anyone to become a
programmer — opening doors to faster analytics and
automation but also presenting big challenges. Organizations need
policies and strategies to manage the chaos created
by what Tom Davenport calls “citizen developers.” Davenport is
a professor of management and information technology at
Babson College, and he’s been studying how employees are using
new AI tools and how companies can both encourage
and benefit from this work. He
suggests practical ways for team and organizational leaders
and IT departments to best oversee these efforts. Davenport is
coauthor of the HBR article “We’re All Programmers Now” and the
book All-in On AI: How Smart Companies Win Big with Artificial
Intelligence.