How to Get Better at Saying No

Our families, schools, and workplaces often train us to comply:
taking on additional work when asked, agreeing with the group's
consensus, and going along to get along with our bosses and
colleagues. So, even when we're told to "think different" and
"embrace conflict," we often hold ourselves back. But when
individuals learn to say no more often, it can have huge benefits
for their careers and organizations, says Dr. Sunita Sah. A
psychologist and professor at Cornell's SC Johnson College of
Business, she shares a research-backed framework for evaluating
whether to comply or defy at work and offers advice on how to do
both more effectively. Sah is author of the book Defy: The
Power of No In a World That Demands Yes.