To Fix Broken Work Systems, You Need to Reset

If you've ever tried to change things at work, you know the
headwinds you face. Teams and processes are often trapped in
longstanding, ineffective patterns that are hard to budge. Dan
Heath, senior fellow at Duke University’s Fuqua School of Business,
explains proven techniques to reset. Those include making the
problem visible, jolting incremental progress to start gaining
traction, and motivating teams into a new direction. He shares
real-life examples of how leaders and teams broke through seemingly
intractable work situations. Heath is the author of the new
book Reset: How to Change What’s Not Working.