Episode 16 - Profit Lives on the Invoice for Auto Repair Shop Owners!

I will continue talking about invoicing, but I know, it’s hard to
get excited about that. Most people think profit lives on the P
& L, but it doesn’t. Profit is reported on the P & L, it
lives on the invoice. So far I’ve talked about connecting with
your clients and not trying to impress them. And then to be
CURIOUS, to make their agenda, your agenda, and to ask questions,
to really understand what's going on and to understand what's
driving them. And then I talked about CONTROL. How to keep them
in control the whole process so that their comfort level goes
up.  That makes all the difference in the world. We talked
about documenting the CONCERN properly, and then documenting the
CAUSE while building the value in what you do. I’ll continue that
value building today in two more areas! I know you want to know
what those two areas are.. so keep listening to find out!