S3E18 (DE) - Hirmer Hospitality and the importance of shared values with Edith Gerhardt

For our 18th episode this season we got the chance to speak to
Edith Gerhardt, CEO of Hirmer Hospitality. We discussed her
personal career path from The Ritz Carlton to Marriott
International, which ultimately lead her to Travel Charme and
Hirmer Hospitality. Edith told us about employee motivation and
success factors for a hospitality company and emphasized the
importance of clear values and measurability to inspire others as
visionaries. Further, she elaborates on the significance of
positive mistake culture and in that context introduces Mr. BIV, a
documentation program to track and learn from mistakes. We learn
more about Hirmer Hospitality and the three different brands in the
portfolio, namely “Travel Charme”, “Urban Nature” and “truuee” and
discuss the difference between operational and strategic thinking.
As if all that wasn’t enough, Edith also shared her favorite sports
with us, causing our host Philip to propose a challenge to Edith at
the end. Enjoy the show!