Customer Service 2.0: How to turn customers into friends in 2019 - with Mads Fosselius, CEO of Dixa | PAP#041

Demographics, social media, personalization and online trust
platforms. Customers are changing, along with their preferred
communication channels and their expectations of good customer
service. Keeping up with them requires an understanding of the
technical tools available in customer service, as well as the
branding possibilities in this new world of service.


 


Dixa is a customer friendship platform out of Copenhagen looking
to evolve the way companies connect to and service their
customers. Their CEO, Mads Fosselius, talks with with Raul
Porojan, Sales & Customer Success Specialist at Project
A.

Guest: Mads Fosselius, CEO of Dixa


Host: Raul Porojan, Sales & Customer Success Specialist at
Project A


Language: English


RSS Feed: http://project-a.libsyn.com/rss


 


If you want to know more about Project A check out:


Blog: https://insights.project-a.com


Podcast: https://www.project-a.com/en/media/podcast


Newsletter: https://www.project-a.com/en/media/newsletter