Lon Safko on Embracing Artificial Intelligence in Customer Service

Lon Safko on Embracing Artificial Intelligence in Customer Service

Lon Safko discusses artificial intelligence in customer service and why we should embrace this growing trend.
30 Minuten


vor 1 Jahr

Lon Safko is a serial innovator, inventor, bestselling author,
speaker, and good friend of mine.

He is an author of remarkable breadth, writing six innovative
books, which have shown corporations how to train managers to
think creatively, detailed the secrets of launching a successful
online business, and many other topics. His latest book, “The
Social Media Bible,” unlocks the mysteries of social media for

Lon is a remarkably creative person. He is the creator of the
“First Computer To Save A Human Life”. That computer, along with
18 other inventions and more than 30,000 of Lon‘s papers, are in
the Smithsonian in Washington, D.C. He has created numerous
hardware and software solutions for the physically challenged,
developed the first CAD software for civil engineers, and is also
responsible for those handy little Tool-Tips help-balloon

Key topics discussed in today's conversation:
How to incorporate artificial intelligence into your customer
service strategyWhat a great chatbot looks like, how to make it
smarter, and why it's important for your businessHow to choose the
right chatbot for your organizationWhy you need to monitor your
social media channels

Mentioned in the Show:


The Social Media Bible 

Lon Safko Bio

To Contact Lon:

Visit www.safko.com

To Contact Chip:

E-mail: thechipchatpodcast@gmail.com

Facebook: The Chip Chat Podcast

Instagram: The Chip Chat Podcast

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