Turn Why Into ROI with Peter Iansek

Operative Intelligence helps contact centers systematically
improve customer experience and operational performance through
powerful data and insights. And I'm excited to sit down with its
CEO, Peter Iansek. Today we discuss a variety of topics
including:


Advice on getting leaders to take action on customer success
analytics

Making sense of millions of customer interactions to tell the
story through automation

How to solve problems and improve ROI by asking "why"



Mentioned in the show:


Operative Intelligence


SOCAP


To contact Peter:
Peter@OperativeIntelligence.com


To contact Chip:


Email: TheChipChatPodcast@gmail.com
Facebook: The Chip Chat Podcast
Instagram: The Chip Chat Podcast