Customer Success in B2B with Jim Moloney, VP at Navistar

Customer Success in B2B with Jim Moloney, VP at Navistar

Customer support strategy at B2B companies requires a unique approach, and Jim Moloney explains how to gain a strategic advantage
29 Minuten

Beschreibung

vor 1 Jahr

"Open your doors. Invite anybody and everybody and have them sit
with your frontline teams". - Jim Moloney


Key topics covered in today's episode with Jim:


Why customer service matters in B2B

How to gain a strategic advantage vs. your competitors

Working with senior leadership on your customer service
strategy

The importance of having leadership sit with frontline teams

Social media's impact on customer service



Mentioned in Show:
Navistar
SOCAP


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