Episode 014 - Bringing Customers Back - Part 1

Lufthansa Consulting’s aviation
experts share their perspective on the top four trends in customer experience
and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust
in global travel in time of the pandemic? What
do they expect in exchange for spending their money?


In this episode, our listeners will find out how
new health and hygiene measures complement the trend of the seamless travel
journey and why both are of utmost importance to succeed in customer experience
in aviation.


Contact Wolfgang
Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com


 


Moderator:


Dominique Bayer –
Consultant


Experts:


Wolfgang Bublitz –
Associate Partner and Head of Solution Group Customer Experience


Julian Wildtraut and
Vera Aurbach – Associate Consultants in the Solution Group Customer Experience
This episode includes:


Introduction of
guests: 01:40


Methodology of trend
study: 03:16


First trend - health
and hygiene: 04:40


Second trend –
seamless travel journey: 08:08