SLA Measurement in the Service Desk (002)
IT Service Management Podcast from Modis ITO
14 Stunden 51 Minuten
Podcast
Podcaster
Beschreibung
vor 2 Jahren
Which SLAs can be measured in IT Support and which ones make sense? What are the challenges in measuring SLAs in the Service Desk? How can SLAs be compared with each other? The Podcast will give insights into measuring SLA in a dynamic customer environment.
Weitere Episoden
11 Minuten
vor 1 Jahr
9 Minuten
vor 1 Jahr
16 Minuten
vor 1 Jahr
24 Minuten
vor 1 Jahr
25 Minuten
vor 1 Jahr
Kommentare (0)