Business English Pod :: The Business English Podcast for Professionals 11.04.10 10:13 Uhr

Business English Pod :: The Business English Podcast for Professionals

Audio BEP 157 INT – Dealing with an Angry Caller (Part 1)

This is the first of a two-part Business English Pod series on dealing with an angry caller on the phone. We’ve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you don’t know the person, so his or her situation may [...]
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