Business English Pod :: The Business English Podcast for Professionals 16.05.10 15:43 Uhr
Audio BEP 161 INT – Dealing with Customers on the Phone (Part 1)
This is the first in a two-part Business English Pod lesson on dealing with telephone inquiries. It’s natural to feel a little nervous when answering questions on the phone, especially when you’re using a different language. You can’t see the other person, so you can’t interpret facial expressions and body language. You also need to [...]
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